After years of experience in big hosting companies, Valentin Sharlanov decided to take matters into his own hands. Committed to state-of-the-art technique and full customer satisfaction, Sharlanov created WebHostFace and protruded the web hosting market with an innovative product. His past work with overpriced hosts, difficult to manage websites and user areas that leave clients exhausted was reason enough to invest his expertise into building a company that would approach hosting from a new perspective. When asked why he chose the path of webhosting, Sharlanov answers with candid sincerity: “I have always been industrious, even before getting myself involved with hosting 4 years ago. I was always looking for ways to start my own business in the IT area”. And he did.
Here is the story of a successful entrepreneur whose unflinching commitment to high-end results brought him the success he enjoys today.
Tens of webhosting businesses spring up every day. What is it that makes webhostface.com?
Given that generic web hosting is so commoditized these days, branding is one of the few differentiators left. WebHostFace stands for the new, improved face of webhosting. We have gathered around the idea of creating a company that aims to take hosting services to a whole new level and that is why everything that you see is custom made and designed. Every single one of us has long years of experience in the hosting business and we are proud to offer you service that you won’t find anywhere else. Transparency, efficiency and fast and friendly support compose the key groundings of a reliable provider and we aim to deliver nothing less than that.
Establishing yourself as a successful entrepreneur takes 100% commitment to hard work, a tad of luck but also sacrifice. Along the way, did you have to sacrifice something of your own in order to grow your company? If so, what was it? Do you feel it was worth it?
Indeed, the road to success comes through hard work, determination, and personal sacrifice, of course. I love my job, I love what I do every day…so I would not call it a sacrifice at all. I am surrounded by extraordinary people, most of them are even my close friends. I spend my whole day devoted to this project, I wake up and check my emails, I text my assistants while I drive to work, I stay at the office more than 12 hours and discuss the day over and over again with co-managers till late night over the phone. Because we want it really bad to make it happen. It is not just me, the whole team of WebHostFace is convinced that all of our efforts are worth making.
Many people today, especially business owners, are unhappy if not frustrated with the way internet took over the business world. How do you feel about the “new game rules” and how do you think your company contributes to change?
The Stop Online Piracy Act (SOPA) and its sister bill Protect Intellectual Property Act (PIPA) have become a very hot topic for all Internet businesses and users. We have already firmly stated WebHostFace position against SOPA back in October and we have taken part in Blog Action day initiatives discussing human right to Internet Access. As experts in online media and customer relationship communications, we at WebHostFace firmly believe that the new technology, Internet and mobile connectivity have a profound influence on the development of humanity and promote awareness and respect for human rights for more people around the world. We are firmly against those bills, because we believe they have the potential to take away the most important things we love Internet for – the freedom of speech and the possibilities to express creatively.
Most web hosting customers are not tech savvy individuals. How does your company make sure each customer is offered full support? Do you have a support phone number/email address? A live chat? Do you offer tutorials, articles, a virtual library?
Making a website has never been easy, but with WebHostFace, I want to make sure that anyone can set up a site sitting comfortably at home and drinking a cup of hot coffee. I’m very excited to have a great staff and some amazing technology in my corner. You can lean on our professional, friendly support guys that will always offer a helping hand. Having to wait a long time for a reply to even the simplest of questions can be frustrating at times, not to mention if your website is down and you are losing money by the second. No matter how difficult challenges you are facing, we’ll take care of them and we’ll also always take the time to answer your questions extensively in order to make your experience complete. That’s a promise! We offer 24/7 phone, Email, Live Chat and technical support via Ticketing system. We have even gone one step further and we offer support via our special Twitter account @WebHostFaceHelp. To top it all comes our extensive knowledge database, full of articles so that you won’t feel left out when it comes to creating and managing websites.
Do you also provide web or mobile apps for easy access to site administration or statistics on the go?
We have designed our Client Area to be as user-friendly and functional as it can be. At present, the initial appearance of most user interfaces is quite similar. Thus we have spent months developing, designing and reconstructing the User administration area so that offer our customers new improved interface, unseen before. Instead of wandering around through hundreds of options, everything is sorted for you to find and use with just a few clicks. Our next goal is taking a step into the world of mobile and developing a Mobile WebHostFace App that will allow our customers to easily control everything directly from their mobile phones.
Imagine a young entrepreneur asking you “What is the one thing that can turn a start-up business into a successful brand?” What would your answer be?
My advice will definitely be “work hard”. Hard work always pays off. Knowing exactly what you want and focusing on it are the key steps to success.
How do you see the online business market 5 years from now? What trends do you foresee?
From my point of view, Mobile apps, which are smaller and more targeted than comprehensive “applications” will continue to grow in importance. Then, there’s one of the largest trends in this industry -how to make it run more efficiently, without harming the planet. A number of larger hosting companies began testing the waters of so-called “green hosting” in 2012 and 2013. In the upcoming years, green web hosting options will become the most desired ones available to consumers and businesses alike. That’s because consumers are increasingly conscious of the environmental cost of their online operations. WebHostFace aspires to be an Eco-friendly and sustainable brand because we know how huge an impact hosting industry has on the environment. Since we are a new company there is only so much we can do at this stage. That’s why we try to do small and yet meaningful activities in our daily lives.